RADICAL / SUPPORT
QUESTIONS?ANSWERS.
Everything you need to know about your Radical order.
Orders & payments.
Can I cancel my order?
If you contact us within 1 hour of placing your order, it is almost always possible to cancel your order.
What payment methods do you offer?
We currently accept Visa, Mastercard, American Express, Klarna, and PayPal.
Shipping & tracking.
Which countries do you ship to?
We ship worldwide!
Will customs fees or taxes be applied?
Customs and import fees are charged once an item has arrived in the destination country. Unfortunately, we have no control over what these fees are, as customs and import policies vary from country to country. We recommend finding out what these fees might be before placing your order. Customs or import fees do not apply to orders within the EU.
Can I track the status of my order?
Once your order has been shipped, you will receive a tracking number by email, which you can use to follow your shipment.
Returns & support.
I am not satisfied with my product. What should I do?
Please contact us with your order number and explain the issue. If it concerns the appearance or condition of your product, please include clear photos so we can assist you.
My item is faulty. What should I do?
Please contact us with your order number and photos of the fault or damage so we can review the issue and help you with the next steps.
What is your return policy?
Please refer to our return policy for the applicable conditions and instructions.
How do I return an item?
Please read our return policy and follow the instructions before sending your item back. Contact us if you need help.